Acceptance and introduction

By using this website, you signify your acceptance of this Privacy Policy. If you do not agree with the Policy, please stop using the website. Continued use of the website after changes have been posted means that you accept those changes.

Protecting users’ privacy is important to us. This Privacy Policy explains how we safeguard personal information and applies to all pages and services connected to this website.

Unless the context indicates otherwise, any defined term in this Privacy Policy has the same meaning as it has in our Terms and Conditions, Terms of Registration, Conditions of Use or other applicable website terms.

Personal information and POPIA

For purposes of this Privacy Policy, “personal information” means information relating to an identifiable living natural person and, where applicable, an identifiable existing juristic person.

This may include:

• Your name, identity number, passport number or company registration number.
• Physical, postal, billing and collection or delivery addresses.
• Email addresses and telephone numbers.
• Financial and payment-related information.
• Profiling information and information supplied when requesting a quote.
• Any other personal or sensitive information disclosed to us or lawfully obtained through the website.

We collect and process personal information in accordance with applicable law and only where a lawful basis exists.

What information we collect

We may collect information that you provide when you request a quote, submit an enquiry, complete a form, register, subscribe, place an order, respond to a survey, communicate with us or otherwise interact with the website.

Moving quote information

To prepare an accurate quotation, we may collect personal information directly from you through this website, Typeform, email, WhatsApp or telephone. This can include your contact details, pickup and destination addresses, preferred moving date, access information, inventory details and other information needed to understand the move.

Technical and usage information

When you visit the website, we may also collect information such as:

• Your Internet Protocol (IP) address and Internet service provider.
• The date and time of access.
• The pages viewed and the website that referred you to us.
• Approximate location and device-specific information.
• Information about interactions with adverts or website features.

Special categories of information

We do not ordinarily process special categories of personal data, including information about religious or philosophical beliefs, racial or ethnic origin, trade-union membership, political opinions, health or sexual orientation.

Where such processing is necessary, it will only take place with explicit consent, to protect vital interests, for legal claims, or where otherwise permitted by law.

How we use personal information

We may use personal information to:

• Respond to enquiries and prepare accurate quotations or proposals.
• Plan, manage and deliver moving or related services.
• Communicate with you by email, telephone or WhatsApp.
• Process orders, payments and refunds where applicable.
• Administer the website and improve our services.
• Analyse trends, website usage and service efficiency.
• Inform you about service changes, improvements and relevant offerings where permitted.
• Meet contractual, legal, regulatory and record-keeping obligations.

Personal information will not be used for a purpose that is incompatible with this Policy or the applicable terms governing the service.

By accepting our terms, purchasing services, submitting personal information or interacting with the website, you consent to the collection and use of information subject to the limitations in this Privacy Policy and applicable law.

Accuracy, security and retention

Keeping information accurate

We use reasonable efforts to keep personal information accurate, complete and current for the purposes for which it was collected. We may ask you to update your details from time to time.

You may request access to, or correction of, personal information that we hold. We may require proof of identity before granting access or making changes.

Security safeguards

We use appropriate technical and organisational measures, including security procedures, access controls, encryption and firewall technologies where appropriate, to protect personal information against unauthorised access, loss, misuse or disclosure.

No internet-based system is completely secure. Where a personal-data breach occurs, we will respond and notify competent authorities and affected individuals to the extent and within the timeframes required by applicable law.

Retention and deletion

Personal information is retained only for as long as it is needed for the purposes described in this Policy or as required by law. We may maintain retention periods for different categories of information.

You may request deletion of your personal information. Deletion is not always absolute because legislation, contractual obligations, dispute resolution, system integrity or backup processes may require certain records or residual copies to be retained.

Cross-border transfers

Personal information may be transferred to servers or service providers outside South Africa only where appropriate safeguards or another lawful basis for the transfer exists. This may include adequate data-protection laws, binding rules, contractual safeguards, explicit consent or necessity for performing a contract.

GDPR provisions

Where the General Data Protection Regulation applies, we process personal data only where a recognised lawful basis exists, including consent, contractual necessity, legal obligation, vital interests, public task or legitimate interests.

Applicable individuals may have the right to:

• Access their personal data.
• Request correction or erasure.
• Restrict or object to processing.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.

Where automated decision-making or profiling is used, individuals will be informed of the logic, significance and possible consequences where required by law.

We do not knowingly collect personal data from children under 16 without verifiable parental consent, and additional safeguards will be applied where children’s information is processed.

Requests relating to GDPR or this Policy can be sent to the Information Officer at laingvervoer@gmail.com.

Disclosure and third parties

We may disclose personal information to other persons or organisations where reasonably necessary for purposes such as service delivery, contract administration, payment processing, debt collection, debtor tracing, fraud prevention, legal compliance or lawful marketing.

We may also disclose information to law-enforcement agencies or competent authorities in response to a lawful request, including where disclosure is reasonably necessary to:

• Support a criminal or civil investigation.
• Detect or prevent fraud or other criminal activity.
• Protect a person or the public against harm, loss or damage.
• Meet a legal, regulatory or court-ordered obligation.

Domain administrators, outsourced IT suppliers, consultants, Typeform and other service providers may need access to information to perform services on our behalf. They are expected to process information only as required for their role and subject to appropriate confidentiality and data-protection obligations.

We may share non-identifiable or aggregated information, statistics and trends with service providers, publishers, marketers or social-media consultants.

If ownership of the business or website changes, personal information may be transferred to the new owner, subject to applicable law.

We do not sell, rent or disclose personal information outside our business structure except as set out in this Policy, as required to deliver services, with your consent, or where lawfully required. Any disclosure will be limited to what is reasonably necessary.

Cookies and tracking technologies

We may use cookies and similar technologies to improve your browsing experience and understand how the website is used.

These may include:

• Essential cookies required for website functions.
• Analytics cookies used to understand visits and interactions.
• Marketing cookies used to support relevant content or advertising where permitted.

You can manage cookies through your browser settings. Disabling cookies may cause some website functions or services to operate incorrectly or less effectively.

Liability and policy changes

We take reasonable measures to protect users’ privacy. However, to the extent permitted by law, we cannot be held responsible for unauthorised or unlawful access, use, corruption or disclosure that occurs despite reasonable safeguards.

We may update this Privacy Policy to reflect changes to the website, our services, legal requirements or privacy practices. Updated versions will be posted on this page. Please review the Policy periodically.

Card payments and security

Where card transactions are available, reasonable security policies and procedures are used to protect payment information. Card details are not stored on this website unless expressly stated, and customer information is kept separately from card details.

Card transactions are processed by Yoco, an approved payment gateway. You can review Yoco’s own security and privacy information on its website.

Refunds are processed to the card used for the original payment, subject to the applicable purchase terms. Please allow up to 30 days for an approved refund to reflect on the relevant card statement.

Your privacy rights

Subject to applicable law, you have the right to:

• Ask whether we hold personal information about you.
• Request access to that information.
• Request correction, updating or deletion.
• Object to certain processing activities.
• Withdraw consent where consent is the legal basis for processing.
• Lodge a complaint with the Information Regulator or another competent authority.

To exercise these rights, contact the Information Officer at laingvervoer@gmail.com. We may need to verify your identity before actioning a request.

If you withdraw consent or request deletion, we may still retain information where legislation or another lawful basis requires or permits us to do so.

Complaints and disputes

Privacy-related complaints or disputes should be emailed to laingvervoer@gmail.com with the full details of the issue.

We may request additional information before investigating or resolving a complaint. We aim to resolve complaints within 30 days after receiving all relevant information.

Corporate and contact details